Place your order before December 13 for your best chance to receive it on time for Christmas!
Place your order before December 13 for your best chance to receive it on time for Christmas!

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Be it feedback, comments, suggestions, pitches or ideas for development,  fill this form out or write to us at admin@architectureattire.com, and we’ll respond as soon as possible.

Frequently Asked Questions

 How can we help you?

 

About Us

What is Architecture Attire?

We are a brand focused on creating quality, well-designed, minimalist products. Read our story here.

Where are you located?

We are located in Ann Arbor, Michigan. (Go Blue!)

Do you have retail Stores?

No, currently we only sell through our online shop. This allows us to reach millions of people around the world and to keep our overhead costs down and keep our prices affordable.

 

Orders

How do I place an Order?

Simply select the size on each product you wish to purchase and add to cart. When done, click on your shopping cart or go direct to the checkout. You will be able to fill in your payment, billing and delivery details. It’s that simple.

How do I change my order once it’s placed?

Because of our production process, we cannot guarantee an edit of an order once it has been placed. Please contact us ASAP, which will give us the most time to try to make any possible modifications.

Do I need an account to place an order?

Nope. You can easily check out as a guest, though registering an account does provide some benefits such as having easy access to your order history.

I didn’t get a confirmation email. What do I do?

You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail. This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.

What payment methods are accepted?

We accept any major credit card (through Stripe) as well as PayPal.  Our Etsy site uses Etsy payment methods. All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

Do you charge sales tax?

Taxes are automatically determined by your shipping address – and maybe added depending on your state/city.

 

Shipping

How long is fulfillment time?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business daysfor non-apparel (posters etc.) products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

What shipping methods are available? How much does it cost?

Shipping times and costs are dependent on shipping method chosen during checkout. If you order multiple products, they may be shipped separately depending on product type as some products are packaged differently, and require to be shipped separately.  These products may have different delivery times.

Do you ship internationally?

We ship worldwide (From US and Europe location). International Shipments can sometimes take anywhere from 2 to 8 weeks. Note, delivery times are not guaranteed and vary. You will receive a confirmation email with tracking to follow along once your order is ready to ship.

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

How long will it take to get my package? Can I track it?

Delivery times are not guaranteed and vary.  Because most of our items are print to order, your order will be fulfilled and sent out to ship within 2-7 business days of ordering. You will receive a confirmation email with tracking to follow along once your order is ready to ship.

Can I change my shipping address after ordering?

We ship to the address provided at the time of purchase. Architecture Attire cannot ensure an address change after this point. However, please e-mail us right away at admin@architectureattire.com, (within a 24 hour period) with the updated address. We will do our best to make this change. If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment

Tracking says my order was delivered, but I didn’t get it. Now what?

Architecture Attire cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.

My order was returned to sender. What do I do?

If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee.

 

Returns

How can I return or exchange my order?

Our policies should also be listed on the reverse of the packing slip that came with your order. Merchandise that is unworn, unwashed, and with the tag still intact, can be returned for a refund or exchanged for other items sold at Architecture Attire within 30 days of delivery. All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned item- NO EXCEPTIONS.  Return postage will be paid by Architecture Attire on returns or exchanges which are the result of Architecture Attire’s improper completion of the order. In all other cases, customer has to pay shipping.  Architecture Attire reserves the right to refuse requests that do not meet these requirements.

 

Products

I have a question about sizing. How does a certain product fit?

Please refer to the size chart on each product page.

What inks are you using for printing apparel?

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.

You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.

How should I wash my printed garments?

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Are your products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

How are mugs made?

Mug artwork is inkjet printed using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

 

Additional Questions

Who should I contact if I have any additional questions?

The best way to get in touch with us is by e-mail: admin@architectureattire.com We will try to get back to you as soon as possible.

 

 

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